• Senior Software Engineer

Industry IT/ Computers - Software
Location Maharashtra Mumbai
Experience Range 3 - 5 Years
Open

Job Description
About Us
Ness is a global leader in digital transformation, we are a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. With 20+ years of specialization in product and platform engineering, we design, build, & integrate digital platforms and enterprise software that help organizations to engage with customers, differentiate their brands, and drive profitable growth for them. Our experienced designers, software engineers, data experts, and business consultants, partner with clients to develop roadmaps that identify ongoing opportunities to increase the value of their digital solutions and enterprise systems. The exciting work happens through 11 innovation hubs with 4000+ Nessians located across the globe.
About Company
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Roles and Responsibility

Job description:

 

Manages the incident process to restore normal service operation as quickly as possible to minimize the impact to our customers and businesses.

 

The position entails overseeing all aspects of the incident management process from evaluation to resolution.

The position will involve hosting technical bridges to troubleshoot complex issues, escalation to various support application and infrastructure teams as necessary, maintaining a log detailing the event, ensuring operations are returned to normal as soon as possible.

The ideal candidate will have a good understanding of IT support principles,

Responsibilities

Coordinate resolution of complex technical problems with a variety of diverse applications

Maintain incident logs describing the event, what occurred, timing, root cause and actions taken to resolve

Generation of incident reports

Updating escalation procedures and training resources as required

Provide written updates on issue status and next steps

Facilitate warm hand-off of active incidents to regional incident managers

Participate in off hour on-call support rotations

 

Recruiter Name Aniket Mhaske
Recruiter Email Id aniket.mhaske@ness.com
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